My moving-picture show won't play or is showing an error

If your film keeps buffering, lagging, or isn't playing correctly, one of the solutions beneath may fix the upshot. These troubleshooting steps tin aid with most playback issues and errors.

If you've tried these steps, and your video is nevertheless not playing correctly, y'all tin can test watching on a different supported device.

Fix problems watching a movie on your reckoner

Examples of mutual mistake messages:

  • Sorry, there was an error licensing this video.
  • This video requires payment.
  • An mistake occurred. Please effort again later.
  • We are experiencing issues with our servers. Delight effort over again later.
  • Something went wrong.

If you go an error similar to the ones of the above, try these steps:

  1. Make sure your computer is upwardly to date.
  2. Brand sure you're non signed in to a Make Business relationship.
  3. Shut and re-open your web browser.
  4. If y'all have many browser tabs open, effort to close most of them except for the ane yous're using for YouTube.
  5. Update your browser to the latest version.
  6. Use Google Chrome equally your browser.
  7. Restart your device.

Gear up issues with buffering or loading videos

On Google Chrome, attempt watching your video. If you can't use Chrome, or are still having trouble, try the steps below.

  1. On your estimator, reload or restart your cyberspace browser.
  2. Check your internet speed. If you're using a slower internet connection, try closing other browsers, tabs, and apps. Yous can besides endeavour restarting your modem or router.
  3. Update your browser to the latest version. If your browser is already upward to date, try clearing your cache and cookies.
  4. For non-Chrome browsers, try lowering your video quality. In the lower right of the video player, click Settings and then360p or Auto.
  5. Restart your device.

Fix error bulletin on blocking 3rd-political party cookies

You'll need to turn on cookies on your browser.

  1. On your computer, open up Chrome Chrome.
  2. Click More than and thenSettings.
  3. At the lesser, click Advanced.
  4. Nether "Privacy and security," select Site settings and thenCookies and site data.
  5. Select Allow sites to salve and read cookie data (recommended).

Set problems with your moving picture getting stuck

On the movie'southward timeline, click fast forward to the next couple of scenes to meet if the movie will start playing normally again.

If this action doesn't aid, try closing and re-opening your web browser. If you're still having trouble, check for any browser updates or attempt a different supported browser, such as Chrome. If these deportment don't help, try immigration your enshroud and cookies.

Set issues with missing purchases in library

If you've bought movies or shows but tin't meet them in your library, you may exist logged into a Brand Account. To see your movies and shows, you can switch to your personal account. Yous can as well cheque to see whether you lot have a Brand Account.

To switch to your personal account:

  1. In the top right corner of YouTube, click your aqueduct icon.
  2. Next to your profile picture show, tap Switch account and then. You'll see a listing of the Accounts that you manage and your Google Account identity.
  3. Click the account yous want to utilize. If you choose a Brand Account that doesn't take a aqueduct, you can create a channel for that page.

Set problems watching a movie on your Boob tube

Quit and reopen the YouTube app

  1. Press the home button on your remote.
  2. Reopen the YouTube app.
  3. Try replaying your video.

Sign out of the YouTube app and sign dorsum in

  1. Open up the YouTube app.
  2. Select Settingsand then Sign out.
  3. Go back to Settings and select Sign in. You may need to enter a code.
  4. Endeavor replaying your video.

For game consoles: delete and reinstall the YouTube app

  1. Go to My Channels.
  2. Highlight YouTube.
  3. Press the star button on your remoteand then Remove.
  4. Reinstall the app from the Channel Store.
  5. Try replaying your video.

Restart your device

  1. Disconnect your device from power.
  2. Expect several seconds.
  3. Reconnect your device.
  4. Render to the YouTube app and try replaying your video.

Check your internet connection

Watching movies, especially in higher definition, requires higher cyberspace speed than you might demand while watching other YouTube videos. If you lot're having connectivity issues, reducing the number of devices continued to your network may help improve your speed. You lot can find more steps for troubleshooting your internet connection here.

Update the system software for your device

Check for any available updates to your device's arrangement. You lot can check for updates by looking in the system update section of your device settings. If an update is available, follow the on-screen instructions to update the arrangement, then try your video again.

If you're having trouble updating or seeing streaming issues across several different services, bank check your device manufacturer's support site for help troubleshooting.

Send feedback

You tin submit feedback about issues watching videos on the YouTube app by going to your contour icon and thenHelp and Feedback and thenSend Feedback directly subsequently your playback trouble.

Was this helpful?

How can we improve it?